Privacy Policy

 

Refund and Return Policy for Princess Lyna Tours – Travel Agency

Refund and Return Policy

At Princess Lyna Tours, we are committed to providing you with exceptional travel experiences. We understand that plans can change, and we aim to accommodate your needs with our flexible refund and return policy.

Cancellation by the Customer:

  1. Cancellation Requests:

    • All cancellation requests must be submitted in writing to [contact@princess-lyna-tours.ae].
    • Cancellations made 60 days or more before the tour start date will receive a full refund minus a [ a standard processing fee of 10% of the total tour cost or a flat fee of $100, whichever is greater – it will be applied] processing fee.
    • Cancellations made 30-59 days before the tour start date will receive a 50% refund of the total tour cost.
    • Cancellations made less than 30 days before the tour start date are non-refundable.

  2. Non-Refundable Deposits:

    • Some tours may require non-refundable deposits. These will be clearly stated at the time of booking.

  3. Special Circumstances:

    • In cases of emergencies or unforeseen circumstances, we will review refund requests on a case-by-case basis.

Cancellation by Princess Lyna Tours:

  1. Full Refund:

    • If Princess Lyna Tours cancels a tour for any reason, customers will receive a full refund of all payments made.

  2. Rescheduling:

    • In the event of a necessary rescheduling of the tour, customers will have the option to accept the new dates or receive a full refund.

Changes to Itinerary:

  1. Minor Changes:

    • We reserve the right to make minor changes to the itinerary. No refunds will be provided for minor changes.

  2. Major Changes:

    • If significant changes to the itinerary are required, we will notify you as soon as possible. You may choose to accept the changes or request a full refund.

Refund Process:

  1. Requesting a Refund:

    • To request a refund, please contact our customer service team at [contact@princess-lyna-tours.ae] or [+971 54 215 10 66] with your booking details.

  2. Processing Time:

    • Refunds will be processed within 14 business days of receiving the cancellation request.

  3. Payment Method:

    • Refunds will be issued using the same method of payment used for the original booking.

Travel Insurance:

  • We highly recommend purchasing travel insurance to protect your investment in case of cancellations or unexpected changes.

Contact Us:

  • If you have any questions or need further assistance regarding our refund and return policy, please contact us at [contact@princess-lyna-tours.ae] or [+971 54 215 10 66].

 

 

FAQ for Cancellation and Refund

1. What is the process for canceling a tour?

To cancel a tour, please submit your cancellation request in writing to [contact@princess-lyna-tours.ae]. Make sure to include your booking details in the email.

Cancellations made 60 days or more before the tour start date will receive a full refund minus a [specific amount/percentage] processing fee. Cancellations made 30-59 days before the tour start date will receive a 50% refund. Cancellations made less than 30 days before the tour start date are non-refundable.

Yes, some tours may require non-refundable deposits. These will be clearly stated at the time of booking.

If we cancel your tour for any reason, you will receive a full refund of all payments made. Alternatively, you may choose to accept new tour dates if rescheduling is necessary.

Yes, we will notify you as soon as possible if there are significant changes to your itinerary. You can either accept the changes or request a full refund. Minor changes to the itinerary do not qualify for a refund.

Refunds are processed within 14 business days of receiving your cancellation request.

Refunds will be issued using the same method of payment used for the original booking.

In cases of emergencies or unforeseen circumstances, we review refund requests on a case-by-case basis. Please contact our customer service team with your situation for further assistance.

Yes, we highly recommend purchasing travel insurance to protect your investment in case of cancellations or unexpected changes.

No, refunds are not provided for minor changes to the itinerary. Only significant changes will qualify for a refund.

You can contact our customer service team at [contact@princess-lyna-tours.ae] or call us at [+971 54 215 10 66] for assistance with cancellations or any other queries.

Please include your full name, booking number, tour name, and the reason for cancellation in your email.

Refunds are generally not available for tours that have already started or are partially completed.

Transfer of bookings is subject to our approval and availability. Please contact us to discuss this option.

Yes, cancellations made 60 days or more before the tour start date will incur a [specific amount/percentage] processing fee.

You will receive an email confirmation once we have received your cancellation request.

Currently, cancellations and changes must be handled by contacting our customer service team.

Group booking cancellations and refunds may have different terms. Please refer to your group booking agreement or contact our customer service team for details.

If a tour is canceled due to weather conditions, you will receive a full refund or the option to reschedule.

You can read our full Refund and Return Policy on our website under the Refund and Return Policy section.

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